Return & Cancellation Policy

Effective Date: (30-07-2025)

Thank you for shopping at Dpayurveda. We care about your satisfaction. This Return & Cancellation Policy explains when and how you can cancel an order, return a product, or get a refund or exchange. Please read carefully in simple English before placing your order.

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1. Order Cancellation

1.1 Cancellation Before Shipping

• You may cancel your order free of charge only if the product has not been shipped yet.

• Cancellation requests must be made as soon as possible—within 1 hour of placing a prepaid order, or before shipping for COD (Cash on Delivery) orders.

• To cancel: email us immediately at dpameditech@gmail.com with your order number and a clear request to cancel.

• If your cancellation is accepted before shipping, you will receive a full refund (prepaid) or no charge (COD).

1.2 Cancellation After Shipping

• Once your order is shipped or out for delivery, cancellation is not possible.

• After delivery, please follow our Return Policy (see below).

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2. Return Eligibility

2.1 Time Limit

• You may return a product if you are unsatisfied, but you must do so within 30 days of receiving the item.

• Please count days starting from the delivery date.

2.2 Eligible Products

• Only items that are unused, unopened, and in their original packaging are eligible.

• Products must include any sealed wrappers, labels, or accessories still intact.

• Exceptions for damaged or defective products (see Section 2.3).

2.3 Damaged, Defective or Wrong Items

• If a product arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

• Send an email to dpameditech@gmail.com with:

  • Your order number.

  • Photos or video showing the issue (damages, wrong product, or defective, including packaging).

• After approval, we will offer you either a full refund (excluding shipping) or a replacement at no extra cost.

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3. Return & Exchange Process

3.1 Initiating a Return

• Email dpameditech@gmail.com within 30 days of delivery stating:

  • Your order number.

  • The reason for return.

  • A statement that the product is still unused and in original condition.

• For damaged/defective items, attach the supporting images or video.

3.2 Return Shipping

• You are responsible for shipping the item back to us, unless the item is damaged, defective, or incorrect.

• We recommend using a trackable and insured courier service.

• Please ship to the return address provided by our support team.

• Save your tracking receipt—you may need it in case of disputes.

3.3 Inspection & Condition Check

• Once we receive the product, our team will inspect it.

• If the item meets our return conditions:

  • Unopened, unused, undamaged, original packaging

  • Match with order and return request

• We will approve or reject the return.

3.4 Exchange Option

• If you choose an exchange:

  • We will send a replacement product of equal or greater value (if available) at no extra cost.

  • If the requested replacement is not available, we will refund the full amount.

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4. Refund Details

4.1 Refund Amount

• Refunds cover only the purchase price of the product.

• Original shipping fees are not refundable, unless we sent you the wrong or damaged product.

• If you returned the product due to change of mind, total refund = product price minus your return shipping cost.

4.2 Refund Timeline

• After approving your return, we will initiate the refund within 3 business days.

• Depending on your bank or payment provider, the refund may take 7–15 working days to appear in your account.

4.3 Refund Method

• Refunds are issued back to the same payment method used for purchase.

• For COD orders, refunds will be processed by bank transfer or other agreed method. Please provide bank details if needed.

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5. Partial Refunds & Rejections

• If a returned item is:

  • Opened or used

  • Missing accessories or packaging

  • Damaged unauthorisedly

  • Not the original item

• We may:

  • Issue a partial refund, or

  • Reject the return and send the item back to you at your cost.

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6. International Orders (Outside India)

• Returns from international orders are only accepted in cases of:

  • Damaged, defective, or wrong product delivered.

• You must notify us within 7 days of delivery.

• Return shipping, customs charges, import duties, or failed delivery fees are your responsibility.

• If refund is approved, we may deduct:

  • Shipping costs,

  • Customs fees,

  • Or handling charges (as applicable).

• Refunds will be in Indian Rupees (INR) unless otherwise agreed—conversion rates may apply.

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7. Special Cases & Exceptions

7.1 Products Sold on Discount, Offers, Bundles

• Products sold at discount price, promotional bundles, or under “Buy 1 Get 1” offers:

  • May be non‑refundable, except in case of damaged or wrong delivery.

  • We will clearly note this in product descriptions if applicable.

7.2 Perishable or Personalized Products

• If your order includes perishable Ayurvedic items (herbal juices), or personalized powders or mixes:

  • These will typically not be eligible for return unless they arrive spoiled or expired.

  • Please review product info carefully before purchase.

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8. Change of Mind & Customer Error

• Returns where the customer changes their mind (taste, smell, personal preference) are accepted only if the product is unused and unopened, within 30 days.

• Return shipping fee is borne by the customer.

• No returns for:

  • Products opened or used,

  • Change of delivery instructions after dispatch,

  • Wrong delivery address provided by you.

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9. Contact & Support

If you have any questions or need help with cancellation or return:

• Email: dpameditech@gmail.com

• Customer Care Phone (India): +91-8168029868
  (International callers please add country code)

• Please include your order number, reason, and any supporting photos in your communication.

We aim to respond within 2 business days.

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10. Policy Changes

• D‑P Ayurveda reserves the right to update or modify this Return & Cancellation Policy at any time.

• Any changes will become effective from the date published on our website.

• Please review this policy each time you shop.

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11. Example Scenarios

Example A: Prepaid Order – Cancelled Before Shipment

• You place a prepaid order at 10:00 AM.

• At 10:30 AM you email support requesting cancellation.

• Order is not yet shipped → cancellation accepted → full refund processed within 3 days.

Example B: Item Arrives Damaged

• You receive your package on January 10.

• On January 12 you notice the bottle is cracked.

• You email support with photos and order number.

• We confirm and ask you to ship it back.

• We receive the returned item, verify damage → you get a full refund, or choose a replacement.

Example C: Change of Mind Return

• You receive the product on June 1 but decide you do not like it.

• It is still sealed and unused.

• You email support on June 15 and return it.

• After inspection, it qualifies → refund issued minus your return shipping cost.

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12. Summary Table

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We hope this policy makes everything clear. At D‑P Ayurveda, your happiness and trust matter most. If you still have questions, please write to us at dpameditech@gmail.com or ring us. We’ll be happy to help.

Thank you for choosing us.